Terms of Use
Effective October 23, 2026. These terms govern your use of the Maison du Pain website, the bakery information published here and inquiries about bread, pastries, baked goods, special requests and collection arrangements.
Website use
You may use this website to explore our bakery selections, review product descriptions, learn about ingredients and ordering procedures, and contact Maison du Pain with questions. You agree to use the website lawfully and responsibly. You must not attempt to interrupt its operation, gain unauthorized access to its systems, interfere with other visitors, introduce harmful code or misuse website content. Text, photographs, designs, branding and other materials displayed on the site may not be copied, republished, modified or used for commercial purposes without appropriate authorization, except where permitted by applicable law. You are responsible for ensuring that your use of the website complies with relevant legal requirements.
Orders and custom requests
- Product inquiries and order requests may be submitted through the contact methods provided on the website. Sending an inquiry does not, by itself, confirm that an order has been accepted or that a particular bread, pastry, quantity or collection date is available. An order should be considered confirmed only after the relevant details have been reviewed and agreed upon.
- Before an order is confirmed, the applicable product selection, quantity, agreed price, collection arrangements and any relevant limitations should be clarified with Maison du Pain. Requests for special breads, pastry assortments, customized baked goods or larger quantities may require additional discussion about ingredients, preparation time and production requirements.
- Customers are responsible for providing accurate contact details, the requested products and quantities, the intended collection date, and any information necessary to prepare the order. Please review the details carefully and communicate corrections before confirming the arrangement. Missing or inaccurate information may affect our ability to prepare the requested items as intended.
- Changes to a confirmed order, including adjustments to quantity, product selection, ingredient preferences or collection timing, depend on the preparation stage and our ability to accommodate the request. Contact us as soon as possible to discuss any proposed change. A change is not effective until it has been confirmed by Maison du Pain.
- Product availability, ingredient supplies, baking schedules, preparation requirements and the size of a requested order may affect whether particular items can be supplied. Some products require advance preparation, and certain selections may be temporarily unavailable. We will communicate relevant limitations when discussing your request.
- Cancellation, rescheduling, refund and applicable payment arrangements are subject to the terms communicated for the order and applicable consumer protection law. Please review our refund and cancellation policy and contact us promptly if you need to cancel or amend an order. Any applicable deadlines or conditions should be clarified before the order is finalized.
Product information and presentation
We aim to describe our breads, pastries, cakes and other baked goods accurately, including their ingredients, flavors, textures and presentation. Website photographs are illustrative and may not show every variation in a finished product. Because many bakery items are prepared by hand and may vary naturally during baking, individual products can differ slightly in shape, size, color, crust, crumb, decoration and overall appearance. These natural variations are not necessarily evidence that an item differs materially from its description or the confirmed order.
Menus, product descriptions, ingredient information, prices and ordering details may be updated as recipes, seasonal selections, supplies and preparation requirements change. Information displayed online is provided for general guidance and should not be treated as confirmation of current availability or a completed purchase agreement. Please confirm important details directly before relying on them for a gathering, celebration or other planned occasion. Descriptions of taste, texture and serving suitability are intended to help customers make informed choices and may reflect the characteristics of a particular recipe or product.
Ingredients and allergen information
Bakery products may contain ingredients such as wheat, gluten, eggs, milk, nuts, peanuts, soy, sesame or other common allergens, depending on the recipe and preparation method. Customers should communicate known allergies, intolerances and dietary requirements before placing an order and request ingredient information whenever needed. Although we can discuss available options and explain relevant ingredient details, we cannot promise that every product or preparation environment is entirely free from a particular allergen or the possibility of cross-contact. Customers with serious allergies should obtain clear information before deciding whether a product is suitable for them.
Any dietary adaptation, ingredient substitution or special preparation request must be discussed and confirmed in advance. Recipe changes may affect the taste, texture, appearance and preparation requirements of a product. Please do not assume that an item is vegan, gluten-free, dairy-free, nut-free, low-sugar or otherwise suitable for a specific diet unless that information has been explicitly confirmed for the product in question. Ingredient lists and allergen details should be reviewed carefully where dietary safety is important.
Collection, transport and storage
Customers should follow the collection instructions provided for their order and make reasonable arrangements to transport baked goods safely. Bread, pastries, filled products and decorated items can have different handling requirements. Keep delicate products protected from crushing, excessive movement, moisture and unsuitable temperatures. Certain items are best consumed soon after collection, while others may require refrigeration or another specific storage method. Follow the guidance supplied with the order or contact us if you need clarification about keeping a product fresh.
Once an order has been collected, the customer is responsible for handling and storing it appropriately. Product quality may change over time because of exposure to air, humidity, heat or other environmental conditions. If an item appears damaged or does not match the confirmed order, contact us as soon as reasonably possible and provide the relevant order details so the concern can be reviewed. Nothing in these terms limits rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.
Payments and pricing
The price and payment arrangements applicable to an order should be confirmed before the order is finalized. The total may depend on the products selected, quantities requested, special preparation needs and any other conditions communicated during the ordering process. Any deposit, outstanding balance, payment deadline or other condition will be explained as part of the order discussion where applicable. Prices and product selections published on the website may change, but updates to general website information do not automatically alter an order already confirmed under agreed terms.
Customers should retain relevant order confirmations and payment records. If a payment question, unexpected charge or discrepancy arises, contact us using the details listed on this website so the matter can be reviewed. Refunds and cancellations are handled in accordance with the applicable order terms, our refund policy and governing law. Customers should ensure that any payment information they provide through an agreed payment method is accurate and that they understand the conditions communicated before completing a transaction.
Intellectual property
Unless otherwise indicated, the Maison du Pain name, branding, website text, original photographs, graphic elements and other original website materials are owned by or used with permission by the relevant rights holder. These materials are protected by applicable intellectual property laws. Access to the website does not transfer ownership of any intellectual property to visitors. Unauthorized reproduction, distribution, adaptation or commercial use of protected material may infringe the rights of the applicable rights holder.
You may share ordinary links to publicly available website pages for personal, informational purposes, provided that doing so does not misrepresent our business or imply an endorsement that has not been granted. Requests concerning copyright, photographs, branding or other intellectual property matters may be submitted through the contact details below. If you believe material displayed on the website infringes your rights, please provide sufficient information to identify the material and explain the basis of your concern.
Third-party services and links
The website may provide links to external websites or services for convenience, including resources that may help visitors access additional information. Those resources are operated independently and may have their own terms, privacy practices, security measures and availability. We do not control all third-party content and are not responsible for its accuracy, security or policies. Visiting an external website is your choice, and you should review its applicable terms and privacy information before using it or sharing personal information through it.
Disclaimer and limitations
Website content is provided for general informational purposes. While we make reasonable efforts to keep product descriptions, ordering guidance and contact details useful and current, we do not warrant that every page will always be complete, error-free, uninterrupted or available on every device. Temporary maintenance, technical issues, supply changes or updates to bakery products and services may affect access to particular information. Visitors should contact us directly when they require confirmation of product details, ingredients, prices or collection arrangements.
To the extent permitted by law, Maison du Pain is not responsible for indirect or consequential losses arising solely from the use of this informational website or an inability to access it. These terms do not exclude or restrict any liability, statutory guarantee or consumer right that cannot lawfully be excluded or restricted. Nothing in this section overrides the specific arrangements confirmed for an order or the rights available under applicable law. Customers should raise order-related concerns promptly so that the relevant circumstances can be assessed.
Changes to these terms
We may revise these terms to reflect changes in website functionality, ordering practices, product offerings or legal requirements. The updated version will be published on this page with a revised effective date where appropriate. Your continued use of the website after an update means you are using the current version for subsequent website activity, subject to any rights or obligations that apply by law. Order-specific agreements remain subject to their confirmed terms and applicable legal requirements. We encourage visitors to review this page periodically to stay informed about the conditions governing website use.
Contact
Questions about these terms, product information or an existing order may be sent to [email protected] or discussed by phone at +1 (415) 487-2600. You may also contact us at 600 Guerrero St, San Francisco, CA 94110, for relevant business inquiries.